At Muhaj Scents, we want you to be completely satisfied with your purchase. If you are not entirely pleased, we offer a straightforward return and exchange process.
1. Eligibility for Returns and Exchanges
- Time Frame: Returns and exchanges are accepted within 15 days of purchase.
- Condition of Item: To qualify for a return or exchange, items must be in their original condition. Products should not be used beyond 10% of the total quantity and must be undamaged.
2. Shipping Costs
- Return Shipping: You will be responsible for covering your own shipping costs when returning an item.
- Non-Refundable Shipping Fees: Please note that any original shipping fees incurred are non-refundable.
3. Refund Process
Once we receive your returned item, it will be inspected to confirm it meets our return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified period.
4. Exchanges
If you would like to exchange an item for another product, please contact our customer service team at contact@muhajscents.pk or +92 3308142282 | +92 3096370833 for assistance.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene and safety reasons. Please check our product listings or contact us for further details.
6. Contact Us
If you have questions or need assistance with your return, please reach out to us via contact@muhajscents.pk.